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Fueling Connections. Powering Growth.

Fueling Connections. Powering Growth.Fueling Connections. Powering Growth.Fueling Connections. Powering Growth.Fueling Connections. Powering Growth.

Delivering world-class customer experiences for global brands across 5 continents with over 10 years of proven BPO expertise.

Learn More

Fueling Connections. Powering Growth.

Fueling Connections. Powering Growth.Fueling Connections. Powering Growth.Fueling Connections. Powering Growth.Fueling Connections. Powering Growth.

Delivering world-class customer experiences for global brands across 5 continents with over 10 years of proven BPO expertise.

Learn More

Who We Are

Our Story

 Founded in Guyana, our story began 10+ years ago when we set out to create a human-centered, AI-driven company built for the future of customer experience. What started as a bold vision has evolved into KhalCoCX — a digitally powered BPO partner combining intelligent automation, data-driven insights, and human empathy to deliver seamless customer interactions. Today, we continue to innovate, helping global brands reimagine how technology and people work together to fuel growth and connection. 

Our Vision

KhalCoCX was founded with the vision to build a modern customer contact center that combines skilled human agents, AI automation, and a clean client experience to deliver faster resolutions and higher satisfaction at startup-friendly costs.

Our Team

 With over a decade of proven experience in the Business Process Outsourcing (BPO) industry, Collectively our leadership has 20+ years of CX leadership and has managed programs exceeding $20 million in annual contract value. We’ve proudly supported some of the world’s leading Fortune 500 and globally recognized enterprises across diverse sectors — from logistics and retail to e-commerce and telecommunications. Our commitment to excellence, innovation, and results-driven performance has positioned us as a trusted partner for organizations seeking scalable, high-quality outsourcing solutions that elevate customer satisfaction and business growth. 

Our Clients

  

We’ve proudly supported some of the world’s leading Fortune 500 and globally recognized enterprises across diverse sectors —  Retail & E-commerce, Telecoms, Logistics, Healthcare and Insurance, Smart Home & Security, and Energy.

Our Services

Customer Support

Workforce Management & Analytics

Client Support & Training

24/7 omnichannel coverage with +85% CSAT and +80% FCR.


Voice Platform: Inbound, outbound, callbacks, and escalations.


Omnichannel messaging: Voice, SMS, WhatsApp, web chat, and email in one queue.

Client Support & Training

Workforce Management & Analytics

Client Support & Training

Training and knowledge: Role‑based onboarding, compliance, and product updates for agents and client teams.


Client portal: Onboarding checklists, contracts, tickets, files, invoices, dashboards.

Workforce Management & Analytics

Workforce Management & Analytics

Workforce Management & Analytics

Forecast accuracy within ±5% ensures optimal staffing and cost efficiency.” 


Analytics and QA: Call scoring, script adherence, sentiment insights, and KPI reporting.


Workforce management:   Forecasting, scheduling, adherence, and performance dashboards. 


AI Tools

Workforce Management & Analytics

Workforce Management & Analytics

AI voice agent: 24/7 coverage for common requests, triage, and warm transfers.


 Chatbots handling 40% of routine queries for around-the-clock support 

Why Choose Us?

Our team is results driven, we deliver.

  • Service levels: 80/20 for voice, first response <2 minutes for chat.
  • Quality: 90%+ QA score on scored interactions.
  • Resolution: 75% first contact resolution on supported queues.
  • Training: 100% new‑hire curriculum and monthly refreshers completed.
  • Client health: on‑time onboarding tasks and Quarterly Business Reviews.


  • Guyana’s BPO sector has grown 35% year-over-year since 2020 and offers 30–40% cost savings versus North America.
  • Guyana offers a strategic English-speaking location with competitive labor costs and a rapidly growing digital infrastructure.
  • Its time zone aligns perfectly with North American markets, ensuring seamless communication and service delivery.
  • Supported by government incentives and a young, educated workforce, Guyana is primed to become the Caribbean’s next BPO hub. 

  • We offer competitive pricing models based on your operational needs, cost savings is our guarantee.

Schedule a 15-minute consultation — we’ll respond within 24 hours to map out how KhalCoCX can reduce your support costs by up to 30%.”

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